A traveler at an airport check-in counter looks concerned while speaking with an airline agent, with flight information screens and symbols indicating denied insurance coverage in the background.
Vacation Insurance Gaps Major Providers Now Deny at Booking
Written by Isabella Bird on 6/1/2025

Expert Recommendations for Navigating Coverage Gaps

There’s always some fine print or random trip change waiting to trip you up. No one wants a denied claim at the airport, clutching useless ski passes. Experts say you should know your exclusions, check claim stats (Osborne & Francis says 40% get denied!), and read the actual limits. Will that save you? Maybe. At least you won’t be shocked.

When to Consult an Insurance Expert

You ever stare at a booking screen, overwhelmed by overlapping policy options, trip cost calculators, and weird medical add-ons? I call my insurance agent at that point. Not the chatbot—the actual human. They’ll find gaps you never thought of.

Pre-existing conditions? Nightmare. Most policies are picky about when you disclosed stuff, or if your prescription changed. A good agent will remind you, and tell you if your “Cancel for Any Reason” add-on even works outside the US (sometimes it doesn’t—why?). Funny how 70% of travelers trust their coverage, but nearly half get denied over misunderstandings. Best time to call an expert? Not after disaster strikes. Do it when you change your trip, add people, or hit that 14-day “after deposit” window.

Best Practices for Protecting Your Vacation

I forget this constantly: insurance policies hide loopholes everywhere. Missed connections? Not covered if your layover’s under two hours. Why isn’t that in bold? You have to map out what covers flight delays, what covers lost bags, and if you’re doing anything remotely adventurous, that’s usually an extra upgrade.

From my spreadsheet (yes, I’m that person): only iTravelInsured Travel LX really nails medical evacuation, but their cancellation limits are tighter than Allianz or AXA. You only see that if you read the certificate, not the bullet points. My broker’s tip: print claim forms in advance, screenshot all warnings, document everything—because online portals lose files and “the cruise operator’s server crashed” won’t fly with claims.

Honestly, I only avoid most coverage gaps by building my own side-by-side table of exclusions, line by line. Tedious, but way better than fighting with a claims adjuster after missing the last ferry in Santorini. Rental car waivers? Not included unless you tick the box. Learned that the hard way.

Frequently Asked Questions

Forget the idea that travel insurance is some magic blanket. Every major provider now has more holes than coverage, and the policy language is so dense even agents get annoyed explaining it. Basically, you have to read every line, ask dumb questions, and sometimes still get burned because of timing or paperwork.

What are valid reasons for canceling a holiday that travel insurance will cover?

After years of seeing rejected claims, I keep seeing the same stuff: real medical emergencies (not “I have a headache,” but actual hospital visits), severe weather (hurricanes are easier than wildfires—why?), or jury duty. “I don’t feel safe” isn’t enough unless there’s an official advisory.

Allianz’s 2023 report says half of denied claims are for non-covered reasons. People always think a breakup or a last-minute work thing counts as an emergency. It doesn’t. Big names like AIG and Travel Guard will sometimes pay for illness, but only if you have the right paperwork. Someone once tried to use a napkin as proof of a lost passport. Denied, obviously.

How can I ensure my travel insurance claim is approved?

Unless you’re psychic, you just have to over-document everything. Save receipts, hospital records, airline emails—screenshots, dates, signatures. If anything’s unclear, the adjuster (or, more likely, a bot) will pounce.

Don’t trust what a call-center person says on the phone. Get everything in writing, preferably via email. Squaremouth’s study found people who sent all documents up front had a 32% higher claim approval rate. Small print always wins.

Can you cancel travel insurance and receive a full refund?

Some folks think you can just cancel insurance like shoes. Not really. The “free look period” (usually 10–15 days, per Travel Insured International 2024) is always buried in the policy. Miss that window? Tough. You’re stuck with it, even if your plans change.

I watched a client try to get a refund a month after scrapping their Paris trip. The insurer’s legal team denied them in record time. No refunds after that initial review period, no matter how nicely you ask.

Is it too late to add travel insurance after I’ve booked my cruise?

People remember to buy insurance at the last second, usually after hearing someone cough or seeing a flight get delayed. Sometimes you can still buy coverage up to 24 hours before departure (Squaremouth does this), but the good stuff—pre-existing waivers, “cancel for any reason”—usually disappears two weeks after your first payment.

I got a midnight email from a couple who’d just learned about rough seas. They tried to add coverage, but the provider locked them out, blaming some outdated underwriting rule. It’s timing, not intent, that gets you.

Does travel insurance typically cover cancellations due to family illness?

If your mother-in-law catches a cold, forget it. “Serious” means hospital, life-threatening, and only for certain relatives (check the “covered relative” list—it’s always weirdly specific). When Allianz processed my claim for my parent’s surgery, they wanted every hospital doc and sometimes even notarized forms. “Immediate family” isn’t as broad as you think; cousins usually don’t count.

A friend missed a funeral for a third cousin and thought insurance would pay. Nope. The relationship wasn’t covered. It’s harsh, but if they didn’t draw the line, everyone’s premiums would skyrocket.

What does ‘cancellation for any reason’ travel insurance entail?

Honestly, “any reason” is kind of a joke, right? The phrase sounds wild, but if you actually read the policy (ugh), it’s full of gotchas. You’re basically paying 20% to 50% more—sometimes even more than that, and for what? Some companies (Berkshire Hathaway, looking at you) still make you cancel at least 48 hours before you were supposed to leave. So, yeah, you’re not getting all your money back. It’s usually capped at like 50–75% of what you can’t get refunded. Total letdown.

I once told a friend to get CFAR. Not even sure why now. He missed the cancellation window and ended up with travel credits instead of actual money—seriously, who wants credits? That whole “any reason” thing? It should really say “any reason, but only if you remember the weird rules and squint at the fine print before you sneeze.”