A traveler quietly talks to a hotel receptionist at the check-in desk in a modern hotel lobby.
Hotel Perks Insiders Quietly Request for Free Upgrades at Check-In
Written by Marco Jackson on 5/4/2025

Tips for Getting the Best Value From Your Hotel Stays

Regret hits every time I realize I booked the wrong rate—don’t pretend you haven’t done it. Upgrades aren’t random. I’m basically spreadsheet-level obsessive about tracking prices, but honestly, most of it is just reading the fine print and winging it at the desk.

Comparing Hotel Rates for Upgrades

If you only have one hotel tab open, teach me your ways. I’m always flipping between Booking.com, the hotel’s site, and, yeah, sometimes an actual travel agent. Sometimes credit card perks—like Amex Fine Hotels & Resorts—just auto-upgrade you. That’s the dream.

The Upgraded Points hack list says to stack points and promo codes, but good luck with blackout dates and weird package deals. Rate matching? Makes me feel like a scammer, but Marriott always offers it if you have a screenshot. Sometimes the best upgrade comes from the desk clerk who’s just over it, not what you booked online. Weirdly, Wednesday to Saturday check-ins get me more upgrades than Sundays. Is that a thing? No clue, but I trust vibes over data.

Creating Lasting Guest Impressions

God, this part’s always a little embarrassing. Standing at check-in, trying not to sound like I’m auditioning for “Most Memorable Guest 2024.” Is there a playbook for getting on a hotel staff’s good side? Not really. Every property manager I’ve ever cornered over burnt coffee says the same thing: be friendly, but don’t overshare. Like, “Hey, I’ve got a 9am presentation, blackout curtains would save my life.” Sometimes, that’s all it takes and suddenly I’m in a better room. Used to think slipping a tip was the secret, but now I just try to be… not boring? I’ll ask where the staff eats lunch, usually in mangled Spanish. Does it work? Once in a while. I still remember this manager in Dubai who said, “We remember guests who aren’t pushy.” Guess that’s the trick.

Elite status? Sure, it helps. But I’ve watched random people get upgrades because they emailed ahead. I know, it makes no sense. Maybe it’s about acting like your trip matters, but not too much. One time, I got bumped up just for showing up at sunrise. Maybe the desk clerk was bored. So now I aim for “chill but kind of oddball.” No idea why, but it beats memorizing loyalty program loopholes. If you want to go down the rabbit hole, Number One Tower has a bunch of hacks, but honestly? There are no rules. It’s improv, not math.

Frequently Asked Questions

Travel is always a mess. Phone’s dying, overhearing staff gossip about “premium inventory,” and I’m juggling a suitcase that’s one zipper away from disaster. Elite status does something, I guess, but so does just showing up with donuts (which, for the record, didn’t work—box was a mess). What works changes by the hour, the brand, the mood of whoever’s behind the desk. No pattern, just chaos.

What’s the secret to scoring a complimentary room upgrade?

People love to say “just be nice!” or “get a platinum card!” I asked a front desk manager once—she just shrugged and said, “Try late check-in, don’t be annoying, and hope premium rooms are empty.” I’ve read that upgrades spike after 4pm (here’s one take), but the one time I tried, I got a suite with broken AC. Is that winning? I’m not convinced.

Can you give me tips on how to ask for a room upgrade after booking?

People keep telling me to “sound excited!” in emails. Feels fake, but whatever. Some Marriott Titanium on Reddit swears that being specific—mentioning anniversaries or past stays—works. I still write quick, awkward requests. Once, my “so excited to return!” email got me two extra pillows and a pamphlet about local taxes. Not exactly the upgrade I had in mind, but hey, it’s something.

What does a room upgrade actually include?

Don’t get tricked by “executive harbor view premium.” Sometimes it’s just a higher floor with the same old parking lot view and a bottle of water that tastes like sadness. Chains have these charts of what upgrades mean, but in my experience, it’s whatever’s free—maybe a corner room, maybe a tub, maybe just a TV that doesn’t work. I once got upgraded to an “executive suite” where the remote needed batteries. That’s… something.

Why do hotels offer guests free upgrades?

Supposedly, it’s all about revenue management. A happy guest in a $99 premium room is better than an angry review for $89. One former revenue manager told me, “If the room’s empty, it’s not making money.” Sometimes it’s just to one-up the hotel down the street. Illinois hotel guests apparently ask for perks all the time and sometimes it works—unless the place is packed with conference people. Makes sense, but it’s never guaranteed.

Are there any insider strategies to get a free upgrade upon check-in?

Trying to “hack” check-in feels like trying to buy concert tickets at just the right second. Loyalty status is the obvious play, but I never remember to use my points. I usually just show up before dinner—supposedly, after 3pm is better. Some people bring handwritten notes or candy bars for the desk staff, which is… a lot. If there’s a long line behind me, sometimes the staff will just upgrade me to get things moving. No rhyme or reason. Just luck, I guess.

What’s the best way to request a room upgrade via email before arrival?

I mean, is there actually a “best” way? Because last week I sent this painfully upbeat email—“Super excited for our stay, celebrating something big!”—and yeah, nothing. Not even a fruit plate. I keep seeing those copy-paste templates everywhere (you know, the ones that say to mention your loyalty status, be extra polite, act flexible about room types, whatever), but honestly, I once rambled on about my supposed coffee allergy (don’t ask why I thought that would help), and they just stuck an espresso machine in my room. So that backfired. I usually email at least two days before showing up—sometimes earlier if I remember, which is rare—but let’s be real: half the time, you just get that “We’re looking forward to welcoming you!” auto-reply. Does anyone actually read these? I have my doubts.